Refund Policy

Last updated: 4 October 2026

Digital goods cannot be returned once they have been delivered, so please read this before you buy. It sets out the cases where we do refund.

1. The short version

You get a full refund if we cannot deliver what you paid for. Once a code, top-up or account has been delivered and works as described, the sale is final.

2. Refunds we always make

• We cannot deliver your order at all, for any reason on our side.
• The product is broken, not working, or materially different from its description, and you tell us within the deadline required by applicable law or any warranty stated for that product.
• We deliver the wrong product.
• A duplicate payment is taken from you.
• The order was cancelled by us.

3. What we cannot refund

• Change of mind after delivery.
• A product that works but is not what you hoped it would be.
• Loss of access caused by the publisher, for example a ban, a suspension or a server change outside our control.
• Partial use. Once any part of a top-up, subscription or key has been redeemed we cannot take it back.
• Failure to read this page or the product description before buying.

4. How to request a refund

1. Send your order reference and a description of what went wrong to the support contact: support@accvault.run.place.
2. Describe the problem. A short description is usually enough.
3. We will review the request and respond as soon as reasonably possible.

Refunds go back to the original payment method. Your bank or PayPal decides how long the money takes to appear, usually a few business days.

5. Failed or reversed payments

If a payment fails after you were charged, or is later reversed or charged back, we cancel the order and nothing is delivered. Contact us with your PayPal transaction id and we will sort it out.

6. Chargebacks

Please contact us before opening a dispute with PayPal or your bank. We can usually resolve an issue faster directly, and a dispute stops us from seeing your order.